Frequently Asked Questions

Standard delivery takes approximately 7 to 12 business days within the USA from the date of dispatch. International orders typically take 10 to 20 business days depending on destination. You will receive a confirmation email with tracking information once your order ships.

Yes, we ship to most countries worldwide. If you are unsure whether we ship to your location, please contact us at ibexventureslimited@gmail.com before placing your order.

Once your order is dispatched, you will receive an email with a tracking link. Please note that tracking updates may take 24 to 48 hours to appear in the carrier system.

International orders may be subject to customs duties, import taxes, or local fees upon arrival. These charges are the responsibility of the recipient and vary by country. We recommend contacting your local customs office for more information.

Yes, we offer free standard shipping on all orders over $50 within the USA.

You may return any item within 30 days of receiving your order. Simply contact us at ibexventureslimited@gmail.com and we will guide you through the process. Items must be unused and in original packaging.

If the return is due to a defective, damaged, or incorrect item, we will cover the cost of return shipping. For change-of-mind returns, return shipping is at your expense.

Once your return is received and verified, your refund will be processed within 10 business days back to your original payment method.

The fastest way to get what you want is to return the item for a refund and place a new order separately. We do not offer direct exchanges at this time.

Gift cards, digital products, sale items, and items marked as final sale cannot be returned. Please contact us if you have questions about a specific item.

The NeeDoh Snowball Crunch is made from a non-toxic, squishy compound inside a soft, durable fabric shell. It is designed to provide satisfying sensory feedback and stress relief with every squeeze.

Yes, it is non-toxic and considered safe for ages 3 and up. However, as with any small toy, adult supervision is recommended, and small parts could present a choking hazard if the product is damaged.

Surface clean with a damp cloth. Do not submerge in water or use harsh chemicals, as this may damage the fabric shell or the squishy compound inside.

With normal use, the NeeDoh Snowball maintains its squishy texture for months. Avoid excessive stretching, sharp objects, and extreme temperatures to maximize its lifespan.

Yes, all products sold on NeeDoh Snowball Crunch are sourced from verified suppliers and quality-checked before dispatch. We stand behind the authenticity of every item we sell.

Store in a cool, dry place away from direct sunlight. Avoid leaving it in hot cars or near radiators, as extreme heat can affect the texture.

Light dirt can be wiped away with a slightly damp cloth. For tougher messes, use a mild soap solution on a cloth — never soak or machine wash.